Our group offers "Service Lifecycle Solutions," addressing all challenges that may arise at each stage of the customer service or product lifecycle: "Planning," "Development," "Release," "Operation," and "Improvement."

Building on our track record and experience as Japan's first specialized provider of "Debugging & Verification" and "Net Support," we have grown our business to meet customer needs. We have consistently achieved high operational quality by combining the latest technology with human final verification, maintaining a dual approach of "Systems and People."
Currently, we are advancing a three-dimensional growth strategy focused on three axes: the "Process" axis, which aims to provide solutions across a greater number of stages; the "Field" axis, which leverages our expertise in the gaming sector to expand into the anime and tech fields; and the "Region" axis, which seeks to enhance regional synergy through global expansion and interconnectivity.

The "Service Lifecycle Solutions" business is divided into three areas: Domestic Solutions, International Solutions, and Media Content.

Domestic Solutions

For the gaming market, we provide services related to debugging, customer support, localization, and support for overseas expansion. For the tech market, we offer services in software third-party testing, environment setup, server monitoring, data center operations, and kitting. For the e-commerce market, we provide monitoring and customer support services.

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Overseas Solutions

Currently, we have expanded our operating regions to 14 countries with 21 locations and approximately 3,000 staff members to support our clients. Our main activities include debugging and localization for games, voice recording in our own studios, graphic production, game development support, and customer support for game users.

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Media Contents

In the media content sector, leveraging our achievements and expertise in the gaming industry, we produce a wide range of IPs for adaptation into games, anime, stage productions, and merchandise. We also utilize M&A to expand our service lineup, which includes graphic development, promotion, and voice recording. Additionally, to address digital divides caused by disabilities or age and to promote content that everyone can enjoy, we offer accessibility consulting that includes voice guides, subtitles, and other features aimed at barrier-free content.

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主要サービス案内資料（PDF:8.35KB）

The Pole To Win Holdings Group is expanding overseas, mainly through its subsidiaries PTW International and HIKE, and currently has offices in 21 locations across 14 countries.
By utilizing mergers and acquisitions (M&A), the group has steadily expanded its reach, and today, approximately 30% of its revenue comes from overseas.